Tel: 02 8957 8921 | Shop 452 Bexley Road Bexley 2207 Sydney NSW Australia (Corner Forest Rd)
General Terms and Conditions and Disclaimer
Payment is due as invoices sate when they are received unless credit terms have been extended with credit references supplied.
A 30% deposit is required for all services offered; this will book in your vehicle officially. The remaining 70% is required to be paid before your vehicle can be collected. No vehicle will be handed over to the owner until the full amount owing is paid. If the remaining 70% of payment is not paid within 14 days, you will be liable to pay a collection fee of 10% of the amount outstanding. If in an extreme case your due amount remains outstanding, we will pass your account on to a debt collection agency. You will be liable for any fees incurred as part of the debt collection process. We also reserve the right to halt any services we provide to you in the event of an unpaid account.
Pre-Inspection At the time of drop off, one of our installers will complete a pre-inspection of your vehicle including paperwork and photos, similar to renting a car. A copy will be provided at your request.
Edge Creative is not responsible for losses or damage to cars or articles left in car in case of fire, theft, or any causes beyond control.
Edge Creative will not be liable for any damages which are incurred when the vehicle is left outside the shop.
Disputes
Clients shall identify to Edge Creative in writing any dispute within 30 days of the date of the invoice. If disputes are not identified in writing, the Client has accepted the invoice. Clients must return to Edge Creative any and all work in dispute, accompanied by written explanation. After investigation, errors on our behalf will be corrected.
We will not accept responsibility for consequential damages or loss of any kind resulting from the sale, installation, or delivery of our wrap products. It is the client’s responsibility to read the fine print thoroughly prior to contracting Edge Creative. to perform any vehicle wraps.
Payment Terms
Nonrefundable deposit:
Edge Creative. Requires a 30% nonrefundable deposit in order to lock in a time and day to start works. This deposit is nonrefundable if customer decides to cancel works before it’s started for any reason. Deposit can be used at a later day toward other works only if the cancellation is made one week prior to install date.
30% nonrefundable deposit with the order confirmation, prior to printing or installing, with the balance to be paid before vehicle drop off. Prior to collection or delivery or upon pickup of the vehicle the remaining 70% of final balance must be paid in full. Once the work is performed and before the client takes possession of their vehicle, the client must pay Edge Creative the remaining balance due for the installation. Payment must be made 100% in full before vehicle handover.
Vehicles must be delivered to our location clean and free from grease and oil or any prior applied ceramic coatings. A cleaning charge of $100.00 or more may be applied if the vehicles are not in a satisfactory clean condition unless stated otherwise.
All graphics remain the property of Edge Creative until paid for in full. Pending payment for goods supplied, the customer holds the goods as the property of Edge Creative, and the goods must be kept identified as belonging to Edge Creative. In the event that the customer fails to make payment, the customer irrevocably authorizes Edge Creative to remove the graphics supplied.
In the event that the customer fails to make payment in full on the job invoice, the customer irrevocably authorizes Edge Creative to remove the graphics supplied. Since these are custom jobs, once the job is printed, delivered and or installed, all contracts are final, and no monetary refunds can be issued.
Returns/Disputes
If the client has a concern with the job, Client must contact Edge Creative IN WRITING before proceeding with any charge backs or credit returns. Edge Creative will offer 30 days opportunity to correct and resolve any disputes prior to any legal action. All Banners and Vehicle Wraps are custom made projects that are not refundable. If the client has a concern with the job, Client must contact Edge Creative in writing before proceeding with any charge backs or credit returns or legal action. Edge Creative will be given the opportunity review the complaint, respond, and to fix the complaint. After Edge Creative is given the chance to explain the concerns, then the client has the right negotiate an agreement with Edge Creative. If no agreement can be met, then mediation is the first option prior to any client claims. Since all jobs are custom products. Edge Creative must be given the opportunity to reprint or reinstall any job before the client issues any credit card charge backs or returns. In the event that the client issues a credit card charge back or alleges he does not authorize the credit card transaction, the credit card company will issue an inquiry. When the credit company investigates the claim and if the credit card company’s decision is made in favor of Edge Creative the client will be held liable for all legal fees and professional research and discovery time associated with Edge Creative having to file an Inquiry / Retrieval request by the credit card company. If a credit card dispute is decided in favor of Wrap Innovations and LTD, Edge Creative suffers any loss of credit card business associated with a client’s charge back request, the client will be liable for all legal fees and any credit card business Edge Creative is not able to process during this period of the dispute resolution.
Estimates and Taxes
The Client order is subject to applicable state and local taxes.
Job Cancellation and Errors
If the Client cancels the order before its completion, the Client shall be responsible for the cost of any proofs, artwork, materials, and work done until cancellation notice is received in writing. In addition, Edge Creative reserves the right to charge a 15% cancellation charge in addition to the actual charges to cover unbilled internal costs including but not limited to scheduling, client communications and resources utilized. Edge Creative will not be held responsible for errors in work after final client sign-off or neglect of final sign-off. No claims will be honored after 24 hours of receipt of any completed and delivered work. Any verbal order will be accepted, but in the absence of any supportive documentation, Edge Creative will not be responsible for any verbal mistakes. Everything must be in writing. Edge Creative will not accept responsibility for the inaccuracies in orders telephoned or faxed by the customer. Edge Creative does not offer refunds.
Limitation of Liability and Confidentiality
Edge Creative and the Client understand that during our business relationship, both parties may make known to the other, confidential information and business trade secrets. It is Edge Creative policy to treat such information as confidential and we expect the Client to do the same.
Project Start Time, Substrates, and Installation
The start time of any project does not begin until ALL support files and items related to completion of the job are in house, the Client approves the artwork, and the Client is accepted for credit and billing terms. Edge Creative will consult with the Client to determine the substrate and process that will best suit the needs and conditions set forth in the scope of the project. Ultimately, the Client accepts full responsibility for determining if said purchased item will perform to their requirements on the substrate(s) to which they are applied. Edge Creative cannot control weather conditions, which may result in delays with installation. As such, additional labor and/or travel costs may be incurred which are to be paid by Client. We reserve the right to determine the point at which weather conditions become too adverse to continue work.
Trademarks and Copyrights
Reproduction in any form, of copyrighted materials without prior permission of the originator is illegal. It is the responsibility of the Client to obtain said permission. Edge Creative is in no way responsible for obtaining permission and assumes that the Client has obtained permission before the work is submitted.
Design and Printing
The design, name or mark, or other material in final form that is approved by the Client and selected for use will be the exclusive property of the Client upon final payment of all amounts due. All other design, names, marks, and other materials developed in the course of the project shall remain the property of Edge Creative, as is customary in our industry. The Client’s ownership of legal rights in the final form of the item it selects is exclusive to the extent provided by applicable national and international laws. Legal protection and appropriate registration of a design, name, mark or other material developed by Edge Creative is the responsibility of the Client. Where artwork is supplied by the client, it is the responsibility of the client to ensure the artwork is in a “print ready” format. It is the responsibility of the client’s designer to check the dimensions and layout of the actual vehicle(s). When we receive original logos or art we will not modify the color or design, because it may cause unacceptable errors. Edge Creative will not be held responsible for any design layouts provided by the client. All original art must come to Edge Creative ready to print. There will be a design fee for any changes made to client supplied art or layout. Design fee is $90.00 per hour. Where Edge Creative provides the artwork, it is essential the client fully check the final proof with the actual vehicle to check for any variations (eg; style of lights, positioning of number plates and other major (no. of doors) or minor variations.
Client Supplied Design While we will do our best to make customer supplied designs work, we are not responsible for layout location of said designs. We employ a staff of graphic designers who can work with a customer in house designer to ensure accuracy in layout and designs. Depending on the scope of work or time spent on customer supplied designs, additional fees may apply.
Proofing Before any printing, you will have to approve either a digital or hard proof. You are responsible for any spelling, grammatical errors, number errors, etc. Please check these items carefully. We will NOT print until we have your approval.
Measurement of the vehicle is always recommended. It is the responsibility of the client to provide or purchase quality high-resolution pictures for large format printing. Edge Creative will not be held responsible for low-resolution images provided by the client for printing. The client will be responsible for all Edge Creative consultation fees if the client decides to take the project else ware for printing and installation.
Additional File Set-up/Design Charges and Color Matching:
If the Client’s files exceed the determined file set-up rate included in price of project, charges will be based on a rate of $90/hour with a $60 minimum and billed in 30-minute increments after the minimum is met. The Client will be notified of this charge prior to work being started and we require Client authorization before proceeding. If Edge Creative is creating original artwork, design will be billed at a rate of $90/hour. Color matching charges are $90. Due to the nature of both screen and digital printing, we cannot match PMS colors exactly and we give no guarantees to precise color matches.
Color Matching Not all Pantone or PMS colors can exactly be duplicated by digital printing. We will do our best to match any specific color requests. Should you require a printed proof prior to printing, please notify us & we will arrange for a proof to be provided.
Use of Images and References on Completed Work
Edge Creative may, at its sole discretion, use images or video footage of completed work and/or refer to Client in Edge Creative portfolio and any other marketing materials, including but not limited to press releases, brochures, flyers, signs, videos, and vendor marketing materials promoting Edge Creative and its services.
Vehicle Wraps: Additional Terms, Conditions and Warranty Disclaimer
Installations
Graphics and alignment as applied to vehicle may not be precisely matched to the digital images (“proofs”) produced for Client’s review. Graphics applied to vehicles are intended to be viewed from a distance of at least twenty feet and Edge Creative produces each vehicle graphic with the detail and quality appropriate for viewing from such distance. Edge Creative expressly disclaims all warranties regarding paint jobs on non-standard OEM cars and trucks. Edge Creative expressly disclaims all warranties on buses, planes, trains, RVs, custom vehicles, and vehicles with OEM paint that is more than 6 years old. If we are asked to cover existing vinyl decals, we cannot be liable for any damage caused during the installation or removal process to these decals.
Although we try to make the wrap look like a paint job, it is NOT paint. There may be extreme curves and bumps such as rivets and deep channel curves and moldings on the vehicle that the vinyl will not be able to conform to. In some small areas you will see evidence of the original color of the vehicle below the wrap. These may be small areas such as around door handles and the edges of the lights on the vehicles.
Vehicle wraps are designed on a 2 dimensional template. Since we are printing and installing on a 3 dimensional surface, small variations from proof are normal. This is due to compound curves, indents, recesses, body lines, rivets, etc of the vehicle. B. Seams & Overlaps; Wraps are printed on 54” wide material. Since most vehicles are larger than 54”, seems and overlaps may be necessary. This is a normal part of the wrap process.
Commercial wraps
A commercial vehicle wrap is made by applying 137.16cm (unless specified otherwise) cm vertical panels of vinyl. There will be 2.54cm seams where the panels meet. On a complex design with many matching points, Edge Creative cannot guarantee that the graphics will match 100% alignment due to extreme complex curves on the vehicle. A 5% margin is considered acceptable on large outdoor advertising projects. Proofs are created on a flat surface and viewed at a relatively tiny size on computer screens and 20.32cm printed paper. In cases of curves, handles, deep grooves, rubber moldings/trim, on-the-spot adjustments may be made by the installer to assure maximum readability or alignment. In many cases there are slight differences between the printed flat paper proof and the 3-dimensional curved vehicle wrap. Due to the fact that a two-dimensional print is being applied to a three-dimensional vehicle and due to the minor variances in the accuracy of the templates. A piece of vinyl has limits and can only stretch so much before it changes color. In some cases, a relief cut has to be made into the vinyl that will reveal a small amount of the original vehicles paint color under the vinyl. In some cases, a patch needs to be installed to conceal vehicles original color. It is the only option. Areas under door handles, mirrors, behind gas caps, and inside door frames will not be wrapped. If we wrap extreme curved surfaces such as mirrors and bumpers, they may reveal the original paint color at the tight edges of the wrap. It has more to do with material limitations and not install quality.
If we are installing at the client’s nominated location, suitable conditions must exist. Vehicles need to be indoors, in a clean, dust free temperature-controlled environment, with a power supply and good quality lighting. With a minimum of 1.524 meters working space around the entire vehicle. Wraps are self-adhesive vinyl that will only adhere well to catalyzed vehicle paint and glass. Poor surface paint or clear coats will not allow the vinyl adhesive to stick properly, and the adhesive may fail. Extreme curves and deep pockets may exceed the limits of how far the material can stretch. Again, this is not paint it is a special pressure sensitive vinyl material.
Edge Creative cannot be held responsible for any damage void of vehicle warrantee or anything caused through the application of the vinyl products. Edge Creative is not liable if during the installation of a wrap the clear coat of the car begins to peel off. Original painted vehicles will not have any problems with the clear coat peeling off.
It’s not a good idea to rush the install process many things can go wrong. Edge Creative reserves the right to take an additional day.
The wrap material that is used for vehicle wraps, does not stick very well to plastic or rubber parts such as window trims, side plastic moldings and plastic door handles. It is advised that these areas NOT be wrapped with adhesive vinyl. Initially the vinyl will stick, but over a short period of time such as a few months, the vinyl will fall off these areas. In most cases of vinyl lifting, if it is a material’s problem the lifting will present itself in the first few weeks after the initial installation. In most cases it is advised that the vehicle wrap be fixed so that the vinyl does not continue to peel back and become contaminated.
It is not uncommon to see small areas of the wrap lifting soon after the installation is complete. Several factors can affect the vinyl’s adhesive’s ability to stick to the vehicle surface. Here are a few:
If the surface is not prepared properly before the wrap, then the adhesive can fail to stick overtime. Extreme temperatures can affect the vinyl adhesive. Very cold or very hot temperatures. Extreme humidity in the air during installation can affect the adhesive. Dust in the air during installation.
You do not want to rush the installers because this type of work is all done by hand, and it takes time to install the vinyl with perfect placement.
The vinyl that is applied to original vehicle paint is warranted. Each brand carries their own manufacture warranty on all their films. Please see corresponding brand manufacture warranty used on vehicle to be advised against adhesive failure and image quality.
Our installation Warranty
This one-year workmanship warranty covers our installation work only. This does not include damage done by you or another individual, wear and tear, or mistreatment of the wrap. This only Includes damage found that is from improper installation. This includes lifting, peeling, and bubbling due to installation errors.
Door handles as a high wear and tear area will only be warranty once unless an issue is found directly after installation.
This warranty does not apply to metal, plastic, matte, or satin surfaces, non-painted primed vehicles, or repainted vehicles as we cannot guarantee the quality of the paintwork underneath to match the quality of our installation on top of it.
Vehicle Wrap removal
Vehicle wraps should be replaced every 3 to 4 years. Most vinyl manufactures such as 3M and Avery recommend this to allow for clean removals. The problem is most companies want to gain maximum exposure of their marketing over time with the wrap and leave the vinyl on the vehicle for too long and the vinyl begins to crack. This is not good. As soon as you see the vinyl beginning to crack this is the sign that that wrap should be removed in that area and rewrapped if needed.
Horizontal surfaces such as the roof and front hoods receive extreme sun and heat damage. In many cases the sun will bake the vinyl into the paint on these horizontal surfaces if the vinyl remains on the vehicle for more than 4 years. Most vehicle wrap vinyl materials are guaranteed to remove cleanly from vertical surfaces for up to 4 years when applied onto original car paint. If the vinyl looks cracked on the roof or on the front hood that means the sun and heat exposure has damaged the original vinyl and the heat has backed it into the vehicles painted surface. If this is the case, when you remove the vinyl in that area paint damage may occur. When the vinyl is cracked like this, it will peel off only in small pieces when you begin to remove it. When the vinyl has expired its term of clean removability, paint damage may be unavoidable and Edge Creative will not be held liable for any paint damage that results from expired vinyl with prolonged exposure to the sun and heat. In many cases if you have striping on the vehicle prior to a new vehicle wrap the old vinyl has become weak over the years of sun exposure prior to the new wrap. The old striping adhesive can become weak and in some areas the striping will come up as the wrap is removed. Edge Creative is not responsible if old stripes come off during the removal of a wrap. When we wrap over existing vinyl strips or letters, the new wrap is so thin on top that there will be evidence that there is old vinyl underneath the new vinyl.
All removals are quoted separately. Wrap removal can be very time consuming and we charge by the meter and by the hour for the labor. Edge Creative cannot be held responsible for any paint damage or existing striping damage when we do a removal. Edge Creative will not be held responsible in anyway if the client is not happy because the existing graphics were not able to be removed using conventional methods of removal.
Edge Creative does not use any steel or metal knives during the removal process. We use plastics that will not damage the vehicles surface. Edge Creative does NOT engage in unconventional methods of vinyl graphics removal because it may damage the surface of the client’s vehicle. Unconventional methods for extremely old/burnt wraps may require, cutting or scraping of the vehicle surface or the use of harsh chemicals that may damage the vehicles painted surface. In some extreme cases when the wrap has been on the vehicle for more than 4 year the wrap may no longer be removable so the vehicle may need to go to a body shop to be sanded and repainted. We cannot be responsible for damage to vehicle when the vinyl is removed and would not advise application of a wrap on a re-sprayed surface, or poor quality/rusted paintwork. Please note, our experience shows that removal of vinyl designed for vehicle wraps, from good quality, factory original paintwork, will not damage the paintwork. However, it is the duty and responsibility of the owner of the vehicles to ensure suitability of the existing surface before it is wrapped. In the event that Edge Creative is asked to remove pre-installed vinyl, installed by a company other than Edge Creative will make every effort to remove the existing vinyl, but will not be held responsible for any damage they may occur to the surface of the painted vehicle after removal. This is due to the fact that not all preinstalled vinyl are designed to be removed. In many cases preexisting vinyl are non-removable.
Additional Charges
A $100 fee will be added to the invoice for all vehicles that have not been properly washed (i.e., the vehicle must be clean, not waxed, and no ceramic coating). This fee includes the labor cost of washing your vehicle by our certified installers. To avoid this charge, please wash your vehicle before your installation specialist arrives.
Warranty on Labor and Materials
Edge Creative offers a one-year warranty on the installation, one-year on the material applied to the windows and one year on the cast laminated adhesive vinyl, applied to vertical surface areas. No warrantee on horizontal direct sun exposure such as roofs and front hoods. Anything over 10 degrees vertical to horizontal is considered horizontal. The wrap warranty will depend upon the customer’s care of the vehicle and the outdoor/geographic conditions. If you ever see the vinyl cracking, replace the vinyl immediately. We recommend hand washing only. Avoid high pressure, power washing and be careful never to use an ice scraper on window graphics. Also avoid harsh chemicals of any kind as they can deteriorate the laminate on the vinyl adhesive. Sweeping or brushing off the windows with a soft broom and the use of a rear defroster will not damage your window wrap. There are specially designed products to clean and polish vinyl graphics if needed. Please wait at least 1 week before washing your vehicle once applied.
Paint Protection Film: Additional Terms, Conditions and Warranty Disclaimer
About Paint Protection Film
Paint protection film is an 8mil film designed to protect your vehicle’s paint from most rock chips and light scratches. There is no warranty if film gets damaged in accident or from debris.
Drying Time
Your new paint protection film will take 3-4 weeks to fully cure depending on weather conditions. Do not wash your vehicle for 7 days. Never use high pressure near the seams of your PPF.
Condition of Vehicle for Paint Protection Film Installation
Factory paint is not perfect. Your new car more than likely has several blemishes, drips, runs, nibs that may visually affect the looks of the install once PPF is applied. The client waives and releases us from any damage claims where PPF has been applied to a non-OEM paint surface.
Paint
Paint may lift on repainted panels/OEM paint if improperly prepped and painted. By authorizing us to proceed with the install, the client herby acknowledges the risks and waives any claims against us and agrees that we will not be liable in an event that damage does occur during the installation process. Occasionally during the installation, a piece of film may need to be removed and redone. In an event that the paint is damaged in the process we are not liable.
Paint Chips
PPF is to prevent your vehicle from future rock chip damage. PPF installation over rock chips may look like contamination after the install due to the unevenness of the paint surface.
Installation
Pre-cut kits involve stopping short of edges around badges, and other parts. PPF is a sacrificial layer and not completely invisible.
Expose Edges and Seams
Debris build up over time on exposed edges/seams will be more visible on light-coloured vehicles. We recommend ceramic coating your vehicle to reduce debris build up. There is no warranty or reapplication of film due to debris build up.
Badge, & Decal Removal
Badge and decal removal may cause the paint to be damaged. By authorizing us to proceed with removal, the client hereby acknowledges the risks and waives any claims against us and agrees that we will not be liable in the event that damage does occur during the removal process.
Imperfections
Though we strive for perfection in our installations, due to the nature of the product and environment, some degree of dust contamination and or minor imperfections may be present in every PPF application, also pre-existing flaws, scratches, and rock chips on the paint are often much more noticeable after the PPF is installed. PPF may have minor imperfections like orange peel, small nibs, and bubbles. Used and older vehicles will have more imperfections due to age.
Matte Paint
Due to the nature of your vehicles Matte Paint Finish we are unable to Compound or Polish the vehicle to remove any imperfections prior to coating, this will result in those imperfections being covered by the Ceramic Coating(s) or PPF, essentially “locking them in”.
Due to the Matt Paint Finish not being able to be compounded or polished, Edge Creative does not offer a warranty on coatings or PPF applied to Matte Paint as there is no way to safely remove the coatings without damaging the matte finish. Should any part of the vehicle ever need to be re-coated for any reason, it is to be understood that the part would need to be repainted or replaced with a new part prior to the recoating.
Use of Images and References on Completed Work
Edge Creative may, at its sole discretion, use images or video footage of completed work and/or refer to Client in Edge Creative portfolio and any other marketing materials, including but not limited to press releases, brochures, flyers, signs, videos, and vendor marketing materials promoting Edge Creative and its services.